Welcome to Keystone AI Integrations, a brand of Pember Ventures LLC (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services (the “Services”). By accessing or using our website or Services, you agree to be bound by these Terms. If you do not agree, do not use our website or Services.
By using our website or Services, you acknowledge that you have read, understood, and agree to these Terms, along with any policies referenced here (including our Privacy Policy).
We design, build, and manage AI voice receptionist and booking automation systems. Our Services may include call handling, SMS follow-up, email follow-up, and calendar booking integrations. Services are delivered remotely/online unless otherwise stated in a written order, proposal, invoice, or agreement (“Order”).
You must be at least 18 years old to use our website or Services. By using our website or Services, you represent and warrant that you are at least 18 and have the legal capacity to enter into these Terms.
To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information and to update it as necessary. You also agree to:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
We may suspend or terminate your access at any time, with or without notice, for any reason, including violation of these Terms.
You may use our website and Services only for lawful purposes and in accordance with these Terms.
You agree not to use our website or Services:
We may suspend or terminate Services for prohibited use.
Content on our website (including text, graphics, logos, images, audio, and software) is owned by or licensed to the Company and is protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for your personal, non-commercial use, subject to these Terms.
By submitting content to our website, you grant the Company a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content in connection with providing our Services.
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website and Services.
Keystone AI Integrations may send text messages (SMS/MMS) to the mobile number you provide for transactional/service and, only if you separately opt in, marketing/promotional purposes. By providing your number and consenting where requested, you authorize us to send messages, including via an automated system. Message frequency varies. Message & data rates may apply. Reply STOP to opt out; reply HELP for help. Consent is not a condition of purchase.
Transactional / service: appointment scheduling/confirmations, reminders, onboarding updates, and customer support.
Marketing (optional): offers, service updates, and educational content only if you separately opt in to marketing.
You opt in by providing your mobile number and completing an explicit opt-in action (for example, checking a consent checkbox on a website form). We maintain records of opt-in consent when required for compliance purposes.
We may use service providers (such as GoHighLevel and Twilio) to deliver and manage SMS communications on our behalf. These providers may process limited information solely to provide messaging and related services, subject to confidentiality and security obligations.
Mobile carriers are not liable for delayed or undelivered messages.
For additional details about how we collect, use, and protect information (including mobile numbers), please review our Privacy Policy.
We offer multiple service tiers and packages. Pricing varies based on business complexity, selected features, and implementation scope. Your exact pricing and deliverables are confirmed in your Order.
Unless your Order states otherwise:
If your Order is under $297, we may require payment in full upfront before work begins.
Project Pause for Non-Payment: If an invoice remains unpaid for 7 days after issuance or after a “Ready for Go-Live” notice (as applicable), we may pause work and/or delay activation until payment is received.
If your Order includes a monthly subscription (e.g., support, monitoring, hosting, usage-based services, or platform access), you authorize recurring billing according to the terms shown at checkout or on your invoice.
Your Order includes only the deliverables listed in that Order. Requests outside the agreed scope may require a change order and additional fees.
Payments are processed through third-party payment providers. Charges may appear on your statement as KEYSTONEAIINTEG (or a substantially similar descriptor). Services are billed by Pember Ventures LLC (Keystone AI Integrations is a brand name).
Because our Services involve custom work, configuration time, and reserved build capacity, refunds are limited as follows (unless your Order explicitly states otherwise):
If you believe a billing error occurred, contact us at [email protected] within 7 days of the charge.
We may change prices at any time. Price changes will not affect existing orders or subscriptions already paid for.
You may cancel a monthly subscription at any time. To avoid the next scheduled charge, you must cancel before your next billing date. Cancellation stops future billing. Service may continue through the end of the current paid period and may be discontinued thereafter.
To cancel: email [email protected] with your business name, subscription email, and requested cancellation date.
We provide the Services “as is” and “as available.” We do not guarantee specific outcomes, revenue, profits, or business results. Results depend on many factors including your business operations, pricing, lead flow, and responsiveness.
While we strive to provide accurate information, we make no representations or warranties about the accuracy, reliability, completeness, or timeliness of any content on our website.
OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OUR WEBSITE OR SERVICES.
Our total liability for any claim related to the Services will not exceed the amount you paid to us in the three (3) months prior to the event giving rise to the claim (or $500, whichever is greater), unless the law requires otherwise.
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees arising from your use of our website or Services or your violation of these Terms.
We may integrate with third-party providers (e.g., phone/SMS/email, calendar, CRM, payments). We are not responsible for outages, policy changes, or performance issues caused by third-party services outside our control.
We may terminate or suspend your access to our website and Services immediately, without prior notice or liability, for any reason, including breach of these Terms.
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Tennessee, and you consent to that jurisdiction.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including payment disputes) shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted by one (1) arbitrator. The seat (legal place) of arbitration shall be Tennessee, and arbitration may be conducted remotely by video conference unless the parties agree otherwise. Judgment on the award may be entered in any court of competent jurisdiction.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
We may update these Terms from time to time. Updated Terms will be posted with a revised “Last updated” date. Continued use of the Services means you accept the updated Terms.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding your use of our website or Services.
If you have questions, contact us at:
Keystone AI Integrations (a brand of Pember Ventures LLC)
Email: [email protected]
Phone: +1-423-521-8599
These Terms are effective as of February 7, 2026 and will remain in effect until modified or terminated.
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© 2026 - Keystone AI Integrations is a brand of Pember Ventures LLC ALL RIGHTS RESERVED